Staff Counsellor Vacancy in Tanzania
STAFF COUNSELLOR, P4
Department/ Office
ADMINISTRATIVE SERVICES
Duty Station
ARUSHA
Posting Period
4 March 2011-3 April 2011
Job Opening number
11-MED-ictr arusha as-18868-R-ARUSHA(G)
United Nations Core Values: Integrity, Professionalism, Respect for Diversity
Org. Setting and Reporting
The United Nations International Criminal Tribunal for Rwanda (UN-ICTR), Registry, Division of Administrative Support Services. The incumbent is under the general guidance of the Chief, Division of Administrative Support Services, and direct supervision of the Chief, Human Resources and Planning Section.
Responsibilities
Under the general guidance of the Chief, Division of Administrative Support Services (DASS) and the direct supervision of the Chief, Human Resources and Planning Section (HRPS), the Staff Counsellor develops and delivers comprehensive employee assistance services and programmes to staff members. He or she will be responsible for:
1. Staff Welfare Programmes and development of related policies, approaches, procedures and techniques;
2. Develops policy proposals addressing a broad scope of highly complex, diversified and sensitive issues encountered by staff, in order to promote their personal welfare, effectiveness and sustained productivity;
3. Participates in wide meetings of counselors, elaborates plans and monitors their implementation;
4. Addresses staff members' personal and work-related issues and concerns with utmost confidentiality, neutrality, independence and caring;
5. Provides a full range of focused counseling , assistance and support to staff members and their families to overcome situations encountered in everyday life that may have an impact on their welfare and productivity;
6. Provides advice to managers and staff on complex personnel situations, e.g. substance abuse, depression, sexual harassment, domestic violence and HIV/AIDS counseling and organizes and runs support groups in these areas;
7. Organizes or participates in response teams in situations of tragedy or trauma and provide Critical Incident Stress debriefings and other response teams in emergency situations;
8. Provides ongoing psychological support to staff by providing briefing sessions upon arrival and debriefing sessions before departure and delivers presentation on the role of the Staff Counselor;
9. Provides substantive input, research and assistance in delivery of training modules and provides stress management and other training to ICTR Staff members by training them on stress management and related topics;
10. Improve awareness of UN staff on mental health issues by developing leaflets on stress and related topics, providing psycho-social education on mental health issues to UN medical Doctors (Depression, Post-Traumatic Stress, Acute Stress Disorder etc.) and conducting awareness programs on “Alcohol Abuse”, “Suicide Prevention”, “Well-being of staff “ etc.
Competencies
Professionalism: Advanced knowledge in various fields such as employee assistance programmes, allowances and benefits and social welfare; knowledge of staff rules and regulations, personnel directives, administrative instructions, health insurance provisions relevant to the UN; excellent knowledge of ICTR mandate and policies; ability to negotiate and conciliate; ability to identify issues, formulate opinions, make conclusions and recommendations; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations.
Communications: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; excellent communication skills, including the ability to produce detailed reports and presentations for a diverse consumer base; handles a large volume of correspondence;
Teamwork: Excellent interpersonal skills, including ability to operate effectively across organizational boundaries; ability to establish and maintain effective partnerships and working relations in a multi-cultural, multi-ethnic environment with sensitivity and respect for diversity; works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others' ideas and expertise; is willing to learn from others; ability to manage, supervise, coach, and develop a team.
Planning & Organizing: Ability to coordinate the work of others, work under pressure of tight and conflicting deadlines and handle multiple concurrent projects/activities; develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work;
Client Orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients' point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients' needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients' environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client;
Commitment to Continuous Learning: Keeps abreast of new developments in own occupation/profession; actively seeks to develop oneself professionally and personally; contributes to the learning of colleagues and subordinates; shows willingness to learn from others; seeks feedback to learn and improve;
Technological Awareness: Keeps abreast of available technology; understands applicability and limitation of technology to the work of the office; actively seeks to apply technology to appropriate tasks; shows willingness to learn new technology.
Core Values
Core Values: Integrity, Professionalism and Respect for Diversity.
Education
Advanced university degree (Masters or equivalent) in social sciences, especially in sociology, social work or psychology.
Work Experience
At least 10 years experience in a multinational environment dealing with counseling and welfare programmes. Advanced knowledge in various fields such as employee assistance programmes, allowances and benefits and social welfare is required. Knowledge of the UN rules, regulations and working practices is an advantage.
Other Skills:
The incumbent must have the sensitivity to varied cultural, social and human values. Familiarity with financial, social and educational conditions at duty station. Utmost discretion.
Languages
English and French are the working Languages of the International Criminal Tribunal for Rwanda (ICTR). For the post advertised, fluency in spoken and written English and French is required; knowledge of a third language would be an advantage.
United Nations Considerations
The United Nations shall place no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. (Charter of the United Nations - Chapter 3, article 8). The United Nations Secretariat is a non-smoking environment.
Assessment Method
Candidate will be evaluated based on the eligibility criteria and competency-based interview.
Special Notice
Extension of the appointment is subject to Extension of the mandate and/or the availability of the funds.
No Fee
THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS' BANK ACCOUNTS.
