Heidelberg East Africa Limited, a highly reputed company in the Printing industry is looking for a Senior Service Executive with the following credentials:
Duties
* Receive and record all requests for technical assistance. * Make an integrated maintenance system from the receipt of the service request to delivery. * Follow-up, supervise and control every detail in the department * Manage the data base of Service Scheduling. * Dispatch and relocate engineers for service jobs. * Prepare and distribute all management performance and financial reports including invoicing of service work done. * Daily review of service jobs. * Maintain the files of customers support department. * Resolve customer complaints. * Provide assistance and technical information to other departments if requested. * Assist customers on matters related to service work planning and scheduling. * Motivate the service team to ensure a Total Quality Service for all customers. * Ensure all preventative maintenance schedules including customer agreed commitments are met. * Update system on the implementation of fitting of retrofits required to be done on equipment as specified on the Service Information Bulletins. * Maintain the service contract data base * Assist with placing, monitoring and delivery of spare parts to customers when requested. * Follow-up the guarantee and warranty service with customers and suppliers. * Set budget for the department and follow up its implementation. * Prepare periodical reports to ensure smooth work flow in all branches. * Implement Technical Standards and System/Tool to access the performance of Service operations. * Proactively plan for service business expansion. Skills Requirements:
* Minimum Bachelor’s degree in any field preferably Mechatronics engineering * Minimum 2 years experience in the same line * Strong capability to professionally guide and motivate the entire Service Team * Must be a self-starter, highly organized, and able to work well with all levels in the organization * Strong computer skills with knowledge of MS Office suite * Customer oriented leader * Capable & confident of achieving business plan expansion. The email address for sending the applications is Maureen.wandera@heidelberg.com.
The deadline for submission is 1st February, 2011.
