EDUCATION

  The University Of Arusha                           Bsc Building Studies - 2:1                              1999-2000
•    Sustainable Construction                                      Construction Law and Arbitration
•    Business Economics                                          Construction Maintenance
•    Cultural Context                                                              Land Economics and Planning
•    Management of Built Environment                                 Measurement and Practice
I was awarded the institution building award for best end of year project.
  King George High School                                GSE ‘A’ Levels                                            1996-1999
•    Math’s : A                                                            English : B
•    Physics: A                                                                       History: C
•    Art : A                                                                             Computing: B
WORK EXPERIENCE


   NG Consultants                                           Customer Services Manager                          2001-2003

   Responsibilities:
•    Opening and closing customer services help desk                                 
•    Coordinating a team of 10 customer services staff                                   
•    Setting time tables and work schedules
•    Managing work Rota and payroll hours
•    Answering the telephone to deal with customer complaints
•    Main point of contact between customers and senior management
   Skill acquired:        
•    Leadership skills                                 
•    Teamwork and group participation                                   
•    Excellence target setting
•    Human resources management
            
Longmire Engineering                                Customer Services Supervisor                     2003-Present

   Responsibilities:
•    Opening and closing customer services help desk                                 
•    Coordinating a team of 10 customer services staff                                   
•    Setting time tables and work schedules
•    Managing work Rota and payroll hours
•    Answering the telephone to deal with customer complaints
•    Main point of contact between customers and senior management
   Skill acquired:        
•    Leadership skills                                 
•    Teamwork and group participation                                   
•    Excellence target setting
•    Human resources management
OTHER QUALIFICATIONS/SKILLS

•    MSCE (Microsoft certified systems engineer)                                
•    Health and safety certificate
•    CCNA (Cisco certified network administrator
•    Full U.K driving license
   REFERENCES

       Edward Gooding                                              Peter Summers
       Department Head                                                        General Manager
       Building and Economics Management                                            NG Consultants
       University of Surrey                                                    RedHouse
       Room 200                                                            Victoria
       Brown Hill campus                                                    SW1V 1JU
       Hillcrest, Surrey                                                        London
      
       Tel: 02097865423                                                                                   Tel: 02097865423
       Fax: 06735353535                                                                                   Fax: 06735353535

EDUCATION

The University of Arusha, Arusha Sep 2001-present
BA History and Social Science. Predicted grade 2.1

Courses included: British and European Modern History, History of Wars, Economic Geography, Social Psychology, Philosophy

2002 A semester abroad at the University of Dar-es-Salaam within the framework of Erasmus-Socrates Programme

Eastfield School, Arusha Sep 1999-jun 1992
A-levels: History (A)
English Literature (B)
Geography (B)
Spanish (A)
General Studies (B)

GCSE: eleven courses, including: History (A), English Literature (B), Spanish (A), Geography (B), IT (B), Art (B)

WORK EXPERIENCE

Spring Insurance, Nairobi July-August 2002
Helpline advisor

Summer vacation placement in a marine insurance company call centre. The main responsibility was answering the customer calls and handling their claims. Scope of work included also liaising with experts and providing exhaustive information for clients. The job greatly improved my communication skills, helped to learn conducting several tasks simultaneously and provided a very good understading of the insurance business.

The Peackock Bar, Kampala 1999-2001

Part time work in term time. Learned how to organise my time efficiently and deal with people tactfully but firmly. Demonstrated ability to work under stress and with a team.

SKILLS

• Conversational German
• Good knowledge of MS Office package
• Clean driving license

ACTIVITIES


• The History of War Society (2001-present)

Vice President of the Student Society at the University of Arusha since 2002. Learned how to coordinate various pieces of work thanks to managing a large research project - Blitzkrieg War Tactis, Evidence of Yugoslavian Campaign 1941. Published in 2003 by the university. The project required raising significant funds for the trip to Yugoslavia, Croatia and Slovenia.

In 2001 involved in organising a series of lecturers of the Armed Forces speakers for the History Department of the University of Arusha. Demonstrated very good organising skills.


• Member of the National Rifle Association since 2001– participation in several NRA events, including hunting in Rwanda and South Sudan.


HOBBIES

• Hunting
• Modern History (especially Second Warld War)
• Motorcycling


REFEREES: you may place at least three of them .

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